Refund policy
Cancellation Policy
Right of Withdrawal
You have the right to withdraw from this contract within thirty days without giving any reason. The withdrawal period is thirty days from the day on which you or a third party designated by you, who is not the carrier, has taken possession of the last item.
To exercise your right of withdrawal, you must contact us (Wattstone GmbH, Grenzstraße 182, 46562 Voerde, Germany, office@wittstone.com, Telefon: +49 (0)2855 9389206You can inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or an email). You may use the attached sample withdrawal form for this purpose, but it is not mandatory.
To maintain the cancellation period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the cancellation period expires.
Consequences of Withdrawal
If you revoke this contract, we will refund you all payments we have received from you, including delivery costs (except for additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days from the day we receive your notice of revocation of this contract. For this refund, we will use the same payment method you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged fees for this refund. We may withhold the refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.
You must return the goods immediately and in any case no later than fourteen days from the day you inform us of the cancellation of this contract. The deadline is met if you send the goods before the fourteen-day period has expired. We will cover the costs of returning goods that can normally be sent back by post. You will bear the direct costs of returning goods that cannot normally be sent back by post due to their nature. For goods that cannot normally be sent back by post due to their nature, these costs amount to 250 EUR. You only have to pay for any loss in value of the goods if this loss in value is due to handling them in a way that is not necessary for checking their nature, characteristics, and functioning.
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Sample Withdrawal Form (If you want to revoke the contract, please fill out this form and send it back.) – To Wattstone GmbH, Grenzstraße 182, 46562 Voerde, Germany, office@wittstone.com – I/We hereby revoke the contract concluded by me/us (*) for the purchase of the following – Ordered on (*)/received on (*) – Name of the consumer(s) – Address of the consumer – Signature of the consumer (only for notification on paper) – Datum |
Special Notes
If you finance this contract through a loan and later revoke it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is particularly assumed if we are simultaneously your lender or if your lender relies on our involvement regarding the financing. If the loan has already been received by us at the time the revocation becomes effective, your lender will assume our rights and obligations from the financed contract in relation to you regarding the legal consequences of the revocation or return. The latter does not apply if this contract concerns the acquisition of financial instruments (e.g., securities, currencies, or derivatives).
Do you want to avoid a contractual obligation as much as possible? Exercise your right of withdrawal and also revoke the loan agreement if you have a right of withdrawal for that as well.
Cancellation Policy created with the Trusted Shops Legal texts